Toll Booths In Texas Shape Up And Ship Out
In Dallas, the North Texas Tollway Authority, an entity responsible for collecting tolls, has been scrutinized for months over its toll collecting policy. This policy charges drivers who do not pay up at the toll booth fines of hundreds, or even thousands, of dollars. Because the NTTA has been under fire in the public eye, it announced today two steps it says that will target improving customer satisfaction.
The first part of the plan that the NTTA took was to permit all drivers to utilize the electronic toll collection lanes, including those who do not have one. They can do this without being punished with a twenty five dollar fine.
Before this measure, drivers without toll tags that utilized the electronic lanes on the Dallas North Tollway were seen at as violators and would be fined twenty five dollars for each time they passed through an electronic toll booth, rather than a cash booth after the fact.
However, after February eighth, the drivers lacking a toll tag who use the electronic lanes will be given the opportunity to pay for the tolls before being slammed with the additional twenty five dollar fine. But these toll charges will continue to be calculated at the cash rate, which is twice as high as the rates paid by toll tag consumers.
However, the change will not affect the NTTA’s collections policy in any other way and it will not prevent customers without toll tags who don’t pay toll bills mailed to their homes from being charged twenty five dollars for every unpaid toll. This is a policy that can turn a week’s worth of tolls into a thousand dollar bill.
The NTTA’s second measure was to appoint an internal auditor as a mediator of some sort, which will be on hand to help frustrated customers who have first complained their way through NTTA customer service hierarchy without a result that they deemed to be satisfactory. The auditor will then review the account and determine if customer service and billing reps have followed their own rules.
Mallory Megan works for a debt collection agency. Also she writes articles on the credit industry , business and finance, and debt collection
